【Job Responsibilities】

1. Answer customer questions through online chat, email or phone, and solve problems in order, payment, product and logistics;

2. Responsible for processing and tracking customer orders, ensuring that orders are accurate and shipped in a timely manner, and solving order problems in a timely manner;

3. Handle customer complaints and disputes and find appropriate solutions to ensure customer satisfaction;

4. Provide customers with information about product features, specifications, prices and promotions to help customers make shopping decisions;

5. Assist customers to solve after-sales problems, including repair, replacement and refund;

6. Record customer feedback and complaints and provide regular opinions to relevant departments to help improve products and services;

[shopee/lazada reply rules and requirements]

Do not send words prohibited by the platform

Note: The reply time interval cannot exceed 12 hours. Exceeding the time will affect the store's response rate.

【Qualifications】

1. Full-time college graduate, CET-4 or above, fluent in English writing, familiar with office software, and able to skillfully produce various reports;

2. Priority will be given to those with relevant work experience in customer service or e-commerce industry;

3. Careful and flexible, strong sense of responsibility, good at communication, and strong sense of service;

4. Flexible thinking, logical, self-motivated, and strong learning ability.

【Job Responsibilities】

1. Respond to consumer emails, properly handle customer complaints and disputes, and find appropriate solutions;

2. Regularly summarize and analyze customer complaints and disputes, provide timely feedback to superiors, and promote the improvement of internal issues and processes;

3. Check account security, manage Amazon Listing and Feedback reviews, handle negative reviews, and improve account credibility and praise rate;

4. Assist customers to complete orders, including order tracking, order reissue, refund processing, etc. to maintain account security;

5. Overseas warehouse after-sales claims and delivery follow-up;

6. Assist in completing other daily operations;

Note: The company's products are mainly large-ticket goods with high customer unit prices of 100-1,000 US dollars, mainly through direct shipment from overseas warehouses (FBM); it has high requirements on comprehensive capabilities and responsibility, and can handle high customer unit prices through direct shipment from overseas warehouses (FBM). Product experience is preferred.

【Qualifications】

1. Full-time college degree or above, English CET-4 or above, fluent reading and writing skills, and able to carry out basic oral communication;

2. Applicants with Amazon customer service experience or cross-border e-commerce platform customer service experience will be given priority;

3. Be familiar with and understand the relevant platform requirements, rules and operations corresponding to Amazon customer complaints, and handle various disputes, disputes and complaints promptly and appropriately;

4. Be able to quickly familiarize yourself with various functions of kitchen appliance products and related customer complaints, and be able to link the product end and the operation end to quickly handle pre-sales and after-sales emails on the platform, answer customer questions, and reduce the rate of customer complaints;

5. Familiar with using office software;

6. Be proactive, have strong learning ability, and be self-motivated; be conscientious and meticulous, responsible and patient